Maintenance Contact Numbers:
Maintenance Emergencies: (859)972-3817
General Electric Repair: 1-800-432-2737
How to Submit a Maintenance Request
If you are having a maintenance emergency outside of business hours, please call our maintenance team at one of the numbers above OR submit a maintenance request any time through the resident center/tenant portal.
*We do not schedule appointments for maintenance requests. Our maintenance men come when they are available.
How to Submit a Maintenance Request Online
For non-emergencies, you can submit a work order through the tenant portal.
- You can log into the tenant portal here: https://www.residentcenter.com/ or here: https://hagerrental.managebuilding.com/Resident/public/home.
- Once logged in, then click on “Requests,” then click on “Create New Request.”
- If you have trouble accessing your tenant portal or you haven’t set your tenant portal up yet, please call our office during business hours for assistance.”
What Counts As A Maintenance Emergency?
Maintenance emergencies include:
- Getting locked out of your home. Please note a $20 fee will be charged to your account if we have to unlock the door for you.
- Water leaking. (Dripping faucets and running toilets do NOT count as emergencies.)
- A busted/leaking water heater. (If you have no hot water, we probably won’t be able to come out until the next business day.)
- Toilet clogged if there is only one toilet.
- No AC.
- No Heat.
- Frozen pipes.
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With over 700+ properties for rent in Richmond KY and Berea KY, with various types of properties (single family homes, duplexes, townhomes & apartments), we have what you and your family need close to work, school, dining, shopping or downtown.
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